How do I reach the bank?
General account questions: 1-877-GO-4-NECB, 24 hours a day. Statements, electronic and mobile banking, remote deposit, business banking, and mortgage servicing: (914) 684-2500, Monday–Friday, 8:30 AM – 4:30 PM.
What changed on June 1, 2026?
NECB announced a new online banking service effective June 1, 2026. The home page does not publish enrollment steps beyond that announcement.
I lost my debit card.
Call 1-866-392-9952, 24 hours a day, to report a lost or stolen ATM or Visa debit card, change a PIN, or activate a new or reissued card.
How do I endorse a mobile deposit?
Endorsement instructions are in NECB’s Mobile Deposits guide, effective July 10, 2018. The guide is a PDF linked from the personal and business mobile banking pages.
How do I report fraud?
Call 1-877-GO-4-NECB. If a card is involved, also call 1-866-392-9952. Internet email is not a secure way to send account numbers or a Social Security number.
Where are rates published?
Deposit rates are not published on necb.com. Call (800) 287-7500 for current rates. The rate and annual percentage yield may change at any time.