Security
Identity theft and fraud protection.
Call 1-877-GO-4-NECB ((877) 464-6322) any time. Card services is 1-866-392-9952. The bank’s full article, including links to the FDIC, FTC, and other agencies, is on necb.com.
How the bank protects sign-in
NECB uses Secure Socket Layer technology to encrypt user IDs, passwords, and account information sent over the internet.
Unsolicited requests
Do not give personal financial information, a user ID, or a password because of a call, email, or message you did not expect. If the contact might be legitimate, reach the institution yourself with a number or web address you already know. Do not use a link in the message.
Watch the account
Review statements so charges you do not recognize show up early. Do not let a caller rush you with a threat if you do not verify information immediately.
If a card is missing
Call 1-866-392-9952, 24 hours a day, to report a lost or stolen ATM or Visa debit card, change a PIN, or activate a card.
If you are a victim
Tell NECB right away. Contact Equifax, Experian, and TransUnion to place fraud alerts. Keep watching statements. Report the incident to the Federal Trade Commission at 1-877-ID-THEFT.
Messages to customercare@necb.com are not secure. Do not include account numbers or a Social Security number.
The bank’s article also points to the FDIC, the FTC, the Social Security Administration, the U.S. Postal Inspection Service, and Visa. Read it on necb.com: Identity Theft & Fraud Protection.