Contact Us
How can we help?
Headquarters: 325 Hamilton Avenue, White Plains, NY 10601.
| Topic | Phone | Hours |
|---|---|---|
| General bank account information | 1-877-GO-4-NECB | 24/7 |
| Errors or questions about bank account statements | Electronic Banking (914) 684-2500 | Monday–Friday, 8:30 AM – 4:30 PM |
| Activate a new ATM or Visa debit card | 1-866-392-9952 | 24/7 |
| Report a lost or stolen ATM or Visa debit card | 1-866-392-9952 | 24/7 |
| Change the PIN on an ATM or Visa debit card | 1-866-392-9952 | 24/7 |
| Activate a reissued ATM or Visa debit card | 1-866-392-9952 | 24/7 |
| Electronic and mobile banking support | Electronic Banking (914) 684-2500 | Monday–Friday, 8:30 AM – 4:30 PM |
| Remote deposit | Business Banking (914) 684-2500 | Monday–Friday, 8:30 AM – 4:30 PM |
| Mortgage loan questions | Mortgage Servicing (914) 684-2500 | Monday–Friday, 8:30 AM – 4:30 PM |
Emailcustomercare@necb.comInternet email is not a secure way to send account numbers, Social Security numbers, financial statements, or tax returns.
Loan production offices: White Plains (914) 684-2500, New City (845) 634-7200, Danvers (978) 762-6326.